Privacy Policy

Effective Date: February 19, 2025

Introduction

Welcome to 24Trainers Pvt Ltd. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website (https://24trainers.com) and services.

1. Information We Collect

– Name
– Phone Number
– Email Address
– Residential Address
– Payment Details (only for transaction processing, not stored permanently)
– Course Enrollment Data
– Communication Records (emails, WhatsApp messages, and customer support interactions)

2. Purpose of Data Collection

– Course enrollment and student registration
– Sending course updates, notifications, and educational materials
– Providing customer support and responding to inquiries
– Processing payments and managing financial records
– Improving our website and services based on user feedback
– Marketing and promotional activities (only if the user opts in)
– Monitoring compliance with our terms and conditions

3. Data Protection and Security

– We do not sell, rent, or share your personal data with third parties.
– Your data is securely stored and only accessible by authorized personnel.
– We implement encryption and advanced security measures to protect user information.
– Our team is trained in data privacy and security practices.
– Regular audits and system updates ensure data integrity and safety.

4. Data Retention

– We store user data for an indefinite period unless a request is made to delete it.
– Users can request data deletion at any time by contacting us at contact@24trainers.com.
– Transaction records are retained as required by financial and tax regulations.
– Inactive accounts may be anonymized for analytical purposes after a certain period.

5. Tracking Technologies

– We use tracking pixels for marketing and analytics purposes.
– We do NOT use cookies on our website.
– Google Analytics and Facebook Pixel may be used for performance tracking and ad targeting.

6. User Rights

– Access and update your personal data
– Request deletion of your personal information
– Opt-out of receiving promotional communications
– Request a copy of your stored data
– Restrict the processing of your personal information in specific cases

7. Payment Security

– We accept payments through Easypaisa and bank transfers.
– Payment details are shared directly with users; we do not process payments through our website.
– We do not store sensitive payment information on our servers.
– Secure payment verification is conducted to prevent fraudulent transactions.

8. Third-Party Access

– We do not allow third parties to access or use customer data for any purpose.
– We may share necessary data with government or regulatory authorities when required by law.
– Partnered instructors or trainers may receive limited student data strictly for course-related communication.

9. Legal Compliance

– We comply with Pakistani data protection laws and regulations.
– Any breach attempts, including cybersecurity attacks, will result in strict legal action.
– Users found violating policies may have their access revoked without refund.
– All disputes are subject to the legal jurisdiction of Islamabad, Pakistan.

10. Marketing and Communication

– We may send promotional emails or WhatsApp messages related to new courses, discounts, or updates.
– Users can opt-out of marketing communications at any time by contacting us.
– No third-party advertisements are displayed on our platform.

11. Changes to This Privacy Policy

– We reserve the right to update this policy at any time.
– Any changes will be posted on our website with the updated effective date.
– Users are encouraged to review this policy periodically.
– Continued use of our services after an update constitutes acceptance of the revised terms.

12. Contact Information

– Website: https://24trainers.com
– Email: contact@24trainers.com
– HR Email: hr@24trainers.com
– WhatsApp: +92 334 09797 54